AI Business Systems Analyst & Associate Project Manager

Aug 2024 - Present

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Alteryx​

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• Lead the project management of Barista, Alteryx’s custom, internal AI chatbot which resolved 70% of level one IT support tickets without human intervention, saving 200+ weekly hours of IT support.
   

• Contribute the key initiatives in IT’s enterprise AI program, driving the rollout of ChatGPT and AI enablement across Legal, HR, Finance, Marketing, and Product teams—resulting in a 20% efficiency improvement organization-wide. 
   

• Support the Project Management Office by tracking strategic initiatives in Asana and ensuring cross-functional alignment with Information Security teams, applying both Waterfall and Agile methodologies to manage timelines, dependencies, and delivery milestones.
   

• Facilitated regular project status meetings, sprint planning, and stakeholder updates to ensure transparency, risk mitigation, and delivery confidence.
   

• Built internal documentation and produced training videos to support end-user adoption of new tools, ensuring business continuity during transitions.
   

• Translated business objectives into technical requirements and implementation steps, applying both Agile and Waterfall methodologies based on project complexity and stakeholder readiness.
   

• Manage software integration projects, integrating AI tools into ServiceNow, Workday ERP, Salesforce CRM, LMS platforms, Atlassian, SharePoint, and ServiceNow.
   

• Led cross-functional project teams to integrate AI and automation tools with core enterprise platforms including ServiceNow, Workday, Salesforce, and SharePoint—managing scope, schedules, and stakeholder communications across departments.
   

• Regularly coordinate with platform vendors to administer, optimize, and scale our chatbot’s (Barista) capabilities by leveraging user feedback and data to guide continuous improvement efforts.

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Senior Executive IT/ AV Support Technician

May 2022 - Aug 2024

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Alteryx​​​​

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• Founded and led the Executive Support function, streamlining AV and IT support operations and workflows for global C-Suite executives, SVPs, VPs, administrative assistants, and legal teams.
   

• Delivered AV and technical support for high-impact live events and meetings—including Global All Hands, earnings calls, investor briefings, and board meetings—ensuring seamless execution through pre-event testing, live monitoring, and rapid issue resolution.
   

• Partnered with AV Engineering teams to document known issues and test implementations to ensure fixes deployed address the needs of our Executives.
   

• Supported AV operations in the Alteryx Experience Center (AEC), a client-facing environment showcasing advanced Alteryx use cases, featuring 3 executive boardrooms and 3 articulating interactive touch displays.
   

• Provided tier-3 AV escalation support within IT, resolving complex technical issues and ensuring high availability of AV services for executive and customer-facing meetings.
   

• Maintained and configured conference room AV technologies (Crestron, Logitech, Zoom Rooms, Teams, WebEx), testing new room builds and maintaining existing systems to ensure seamless meeting experiences.
   

• Troubleshot POTS and Polycom line integrations, microphone arrays, and meeting coordination to ensure reliable audio and video for executive earnings calls; conducted routine checks of custom AV systems to maintain readiness for board meetings, executive briefings, and quarterly business reviews.
   

• Coordinated with IT and AV vendors to support and maintain installed systems across 20+ conference rooms at Irvine HQ, including all-hands spaces equipped with AVer PTZ cameras, beamforming microphones, and interactive touch displays.
   

• Administered MS Exchange, Active Directory, and MDM platforms while also providing technical support for both Mac and Windows hardware and software.
   

• Managed executive onboarding by developing SOPs for offsite meeting technology, streamlining provisioning and reducing access issues during transitions.

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Head of Customer Support/ Onboarding Manager

Sep 2020 - May 2022

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Invoy​​​

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• Led technical support and onboarding for new customers, producing comprehensive onboarding videos to streamline user ramp-up on the platform and medical device. While also ensuring all application and device issues were documented, investigated, and resolved within SLA deadlines.
   

• Led AV and video production for Invoy’s onboarding producing, filming, and editing customer-facing tutorials on device usage, troubleshooting, and the Invoy Health Plan—serving as the first point of contact for new users.
   

• Coordinated AV equipment procurement during office relocation, sourcing Logitech Tap systems for small meeting rooms and overseeing acquisition of displays, cameras, microphones, and integrated control systems for larger conference spaces.
   

• Acted as the first point of contact for AV-related client escalations and internal room technology issues, directly resolving device connectivity, display, and conferencing issues.
   

• Worked with leaders across the organization’s Hardware and Software development teams to ensure the feedback provided by our users were defined into actionable changes to the hardware and software of our device. 
   

• Founded this role by defining job scope, SLA goals, and key metrics, while creating comprehensive documentation on user support workflows and meeting room management, enabling scalable support for over three times the number of clients.

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IT/ AV Support Technician

Sep 2019 - Sep 2020

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Uber's Advanced Technology Group

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• Provided both onsite and remote IT and AV support for Uber ATG’s custom-built Pier 70 R&D facility in San Francisco’s Dogpatch.
   

• Led AV room refresh projects, developing scope of work documentation, bill of materials (BOM), and implementation plans in coordination with external vendors and internal stakeholders.
   

• Used Visio to update office maps for faster identification of conference room setups and set expectations of available hardware in all conference rooms.
   

• Created and maintained SOPs for AV support, troubleshooting, room readiness procedures, and live-event protocols to standardize processes and reduce escalations.
   

• Led the installation and support of CAT5 PoE cabling and Zoom Room systems across conference rooms, ensuring consistent AV performance for collaborative meetings and executive briefings.
   

• Configured and supported networking for AV systems including NDI, VLAN segmentation, PoE switches, and remote management interfaces.
   

• Installed BrightSign digital signage displays across the facility to showcase announcements and celebrations
   

• Leveraged Logitech Sync to monitor AV hardware health and performance across all conference rooms.
   

• Supported Executives utilizing our All Hands presentation space, ensuring reliability for product showcases and research demos viewed by global internal stakeholders and external partners.
   

• Owned daily AV readiness checks across all conference rooms, proactively identifying and resolving issues with PTZ cameras, lavalier microphones, touch panels, and speaker systems—without external AV vendor support.
   

• Supported and monitored all live All Hands events and internal streams from the Pier 70 office to Uber’s global employee base, utilizing AV-over-IP technologies including NDI to maintain uninterrupted broadcasting and stream quality.
   

• Managed internal networks by configuring firewalls, DNS, DHCP, and NFS service.
   

• Managed and resolved IT and AV support requests through the Jira Help Desk, ensuring timely tracking, prioritization, and resolution of all tickets in the IT and AV queue.
   

• Tracked IT and AV assets through their entire lifecycle by tracking their location, owners, and retained sensitive information that they may contain.
   

• Troubleshoot hardware and software of MacOS, Windows, and Linux, and conference room computers.
   

• Built desktop towers requested by Engineers and Developers to process large amounts of LIDAR data

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Technical Expert

Nov 2018 - Sep 2019

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Apple

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• Provided prompt and effective hands-on technical support for iOS and MacOS devices, consistently resolving customer issues.

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• Diagnosed complex software and hardware problems with passion and empathy.

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• Managed multiple customers and issues simultaneously to streamline the assistance experience.

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• Performed physical repairs on iOS devices, including replacing displays, batteries, speakers, and vibration motors.

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• Trained new hires to effectively triage and assist customers.

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'Human-Computer Interaction' Course Co-Instructor

May 2018 - Sep 2018

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San Francisco State University

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• Taught the design, implementation, evaluation, and testing of user interfaces on various devices to a class of 49 students

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• Emphasized practical user interface design principles and the best practices involving team design, development and evaluation of user intensive software projects

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• Explained modern User-centered Design Processes, tools, and frameworks

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'Intro to Computer Science' Course Co-Instructor

Aug 2017 - May 2018

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San Francisco State University

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• Led a course that reinforced the concepts that early computer science majors learn

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• Taught a class of 15 individuals crucial computer science principles

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• Broke down hard concepts into manageable and easy to learn sections that help enhance the students understanding of computer science and programming as a whole

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UI/ UX Design Intern

Aug 2017 - Dec 2017

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Mopezi.com

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• Assisted the development and management team in creating a cohesive design language for Mopezi.com.

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• Created high fidelity mockups using Sketch in order to solve user persona's problems and communicate a better user experience for their new, social shopping site

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• Completed competitive analyses of other social shopping sites that allowed me to make more informed design decisions

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• My work and research helped the company make more appropriate design decisions moving forward after my departure. This led to a more streamlined desktop product

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UI/ UX Design Intern

May 2017 - Sep 2017

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Fitness Innovative Technologies

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• Led the redesign of yourdoctorsnutra.com, an online pharmaceutical retail shop

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• Utilized User-centered design principles, low to high fidelity mockups, and creative problem-solving to improve the experience that clients have when visiting the site.

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• Documented my changes and explained the design choices to the management team

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• Conducted a full audit of the old website to rank the significance and importance of each individual page

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Resident Assistant

Aug 2015 - June 2017

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San Francisco State University

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• Provided educational programs and paraprofessional counseling for a residence hall of 40 college students

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• Managed various administrative duties including maintenance requests, incident reports, and room transfers.

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• Advised residents on personal and academic issues